Enrollment:

1. How do I enroll at Ruff + Stay?

   • To enroll your dog, simply visit our website and fill out the enrollment form. You can also stop by our facility, and our friendly staff will assist you in the enrollment process.

Reservation:

1. Do I need a reservation for boarding or day care services?

   • Yes, we recommend making a reservation in advance to ensure availability, especially during peak seasons. You can make reservations by calling us directly or using our convenient online reservation system.

Facility Tour:

1. Can I tour the Ruff + Stay facility before making a reservation?

   • Certainly! We encourage you to schedule a tour of our facility. Call us to set up a convenient time, and we'll be happy to show you around and answer any questions you may have.

Vaccination Requirements:

1. Which vaccinations are required for my dog to attend Ruff + Stay?

   • For the safety of all guests, we require up-to-date vaccinations, including rabies, distemper, and Bordetella. Bring your dog's vaccination records during the initial visit.

Age and Spaying/Neutering:

1. How old does my dog need to be for daycare or boarding at Ruff + Stay?

   • We welcome dogs of all ages. However, puppies must have completed their initial round of vaccinations. There is no age limit for our services.

2. Is my dog required to be spayed/neutered to attend Ruff + Stay?

   • While spaying/neutering is not mandatory, we encourage it to promote a more harmonious environment among our guests.

Evaluation Process:

1. How does the evaluation process work?

   • New dogs undergo a temperament evaluation to ensure compatibility with our open-play environment. This evaluation helps us understand your dog's social behavior and preferences.

2. I’m from out of town and can’t bring my dog in for an evaluation. Can they still come?

   • Yes, we can discuss alternative evaluation options for out-of-town guests. Please contact us to make arrangements.

Drop-off and Pick-up:

1. What are the hours for drop-off and pick-up at Ruff + Stay?

   • Our drop-off and pick-up hours are [insert hours]. Please adhere to these hours unless special arrangements are made in advance.

Boarding Requirements:

1. What do I need to bring for a boarding reservation?

   • Pack enough food for the duration of your dog's stay, medications, favorite toys, and a labeled blanket or bed for comfort.

2. How far in advance do I need to request a boarding appointment?

   • We recommend booking boarding appointments well in advance, especially during peak times, to secure your dog's spot.

3. Do I need to bring food if my dog is boarding?

   • Yes, please bring enough of your dog's regular food for the entire stay.

Safety Concerns:

1. Will my dog get hurt at daycare?

   • We prioritize the safety of all dogs in our care. Our trained staff closely monitors playgroups to prevent any incidents. Minor scrapes can happen, but serious injuries are rare.

Health Concerns:

1. My dog is sick, can they still come?

   • If your dog is unwell, it's best to keep them at home. We prioritize the health of all dogs in our facility.

2. Is my dog able to go outside?

   • Yes, dogs at Ruff + Stay have access to outdoor play areas for exercise and fresh air.

3. Why is my dog so thirsty when they get home?

   • Dogs may be more active during their stay, so increased thirst is normal. Ensure your dog stays hydrated by providing water.

Medical Care:

1. What happens if my dog gets sick or needs medical care?

   • In the event of illness or injury, we will contact you immediately. If necessary, we'll seek veterinary care at a trusted clinic.

Reservation Policies:

1. What is your cancellation policy?

   • Please refer to our website or contact us directly for information on our cancellation policy.

Additional Services:

1. My dog eats lunch. Can they be fed at daycare?

   • Yes, we can accommodate feeding schedules. Just let us know your dog's mealtime routine, and we'll ensure they are fed accordingly.

2. Will I receive picture updates?

   • We include pictures via text, but technical issues may arise. If you have concerns, please let us know, and we'll address them promptly.

Package Purchases:

1. How do I purchase a 5, 10, or 20 day package?

   • You can purchase daycare packages through our website or by contacting us directly. These packages offer cost savings for frequent visitors.